1.ITEM: COMPLAINTS AND FEEDBACKS

A. The feedback for complaints will be presented to the complainant within 2 weeks from the date the complaints were received.

2.ITEM : BUILDING PLANS

A. Approve applications for schemed and business premise building plans building plans under within 4 weeks from the date of compliance of the conditions accompanied by received the receipt of the completed documents.

B. Issue results of the non-schemed building plans ( 4 Units and below ) within 4 weeks from the date of compliance of the conditions.

C. Issue results of the extension and modification plans for buildings within 4 weeks from the date of compliance of the conditions.

D. Issue results of the building work permit plans within 2 weeks from the date of compliance of the conditions.

3. ITEM : LANDSCAPE PLANS

A . Ensure that landscape plan applications are approved within 10 weeks from the receipt date of the completed applications.

4. ITEM : CERTIFICATE OF FITNESS FOR OCCUPATION

A. Issue certificate of fitness for occupation for buildings within 14 days from the receipt date of completed applications.

5. ITEM : ROAD AND GRASS CLEANING

A. Road cleaning works are conducted twice a week in the housing areas and on protocol roads as well as public areas.

B. Grass-cutting works are conducted twice a month in the housing areas, protocol roads, roadsides and public areas.

6. ITEM : LOAN OF GOTONG ROYONG EQUIPMENT

A. The gotong royong equipments will be loaned upon request made a week prior to the event.

7. ITEM: Licensing

A. Approve license applications within 1 month upon receipt of the completed application

8. ITEM : COLLECTION AND TRANSPORTATION OF REFUSE
A. Provide refuse collection and transportation services daily from town and residential areas and once every 2 days in other areas.

9. ITEM : BILL ISSUANCE AND SUPPLIER PAYMENTS
A. Issue assessment tax bills before the month of February every year and delivering it to the addressee within 2 weeks.

10. ITEM: BILL ISSUANCE AND SUPPLIER PAYMENT.

Payments to suppliers will be made within 3 working weeks upon receipt of the completed document by the finance division.